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Rubber Ducky Help & Information
Toll free :
1-888-417-1375 Follow this simple process to place your online order:
NOTE: You can remove an item or empty your Shopping Cart at any time by clicking on the "Shopping Cart" link at the top of every page. Simply adjust the quantity to "0" next to the item(s) you'd like to delete, and then update your cart. To finish your order, follow the instructions on the checkout page by filling in all the required information for billing and shipping. Please note: contact info (phone & email address) is very important in case we need to reach you concerning your order. We do not sell, or otherwise give out ANY personal information. * In-stock items typically ship if order is placed by 12:00 EST. However, orders can take 24 - 48 hours to ship. If you have requested expedited shipping, or if your ground order will not arrive within our 4-7 business day time frame, we will notify you, at which time you can modify your order. *Special orders may require payment before shipment. When shopping online at Rubber Ducky, you may pay with your Visa®, MasterCard®, Discover®, American Express® card, Paypal. Rubber Ducky accepts personal checks, cashier checks, traveler checks and money orders, but please be aware, we are unable to ship any products until payment has been processed. This will lead to a lag time of 5-10 business days between the time we receive your check until your order is sent. If you prefer to pay with a
personal check or money order, please select your merchandise from our
online store and then print out a copy of your order and mail to the address listed below with
proper payment. Rubber Ducky Orders Placing an order by Phone, Fax or Mail If you do not wish to place your order over the internet, Rubber Ducky makes it easy to order by phone, fax or mail. Please do not call asking if we can tell you which stores near you carry our products locally, our operators do not have access to this information.
Ordering
by Phone : 1-888-417-1375 or 1-210-599-1109
Ordering
by Mail Rubber Ducky is a mail-order company located in the state of Texas. As a mail-order company, we do not charge sales tax on orders shipped anywhere outside the state of Texas. Sales tax will be based on where the package will be shipped to. Some states charge sales tax on shipping, while others charge sales tax only on the product charges; we are required to follow the rules and regulations of each state. Send us your questions and comments to RubberDucky at service@rubber-ducky.com
24 Hour Customer Service to place orders
Toll free :
1-888-417-1375
Rubber Ducky
Return
Policy Claims for items damaged in transit must be brought up directly with shipping carrier. Do not throw away any packaging, as it will be needed to process your claim. If you have any questions about your return, please e-mail customer service or call our Customer Service department at 1-888-417-1375. All correspondence should include your name, telephone number, and invoice number. Toll free:
1-888-417-1375
Privacy
Policy We will never make your e-mail address (if applicable) available to any other company or organization. WE WILL NOT SELL OR USE YOUR E-MAIL ADDRESS FOR ANY OTHER PURPOSE THAN TO NOTIFY YOU OF AN UPCOMING SALE OR PROMOTION. If you do not wish to be notified of such events, please e-mail us and let us know. If you supply us with your mailing address, it is for the sole purpose of shipping a product. WE WILL NOT MAKE YOUR ADDRESS AVAILABLE TO ANY THIRD PARTY. WE WILL NOT SELL OR USE YOUR INFORMATION FOR ANY OTHER PURPOSE THAN TO SHIP YOUR ORDER. Your telephone number is solely for the purpose of contacting you if there is a problem processing your order. WE WILL NOT MAKE YOUR PHONE NUMBER AVAILABLE TO ANY THIRD PARTY, NOR WILL WE SOLICIT YOU FOR FURTHER SALES. We collect aggregate information on which pages consumers access or visit in order to improve the content of our website. Simply put, we will not bother you, nor will we let anyone else bother you unless it relates to your order. Rubber Ducky reserves the right to update its privacy policy periodically. You can shop online with confidence, knowing that the financial and personal information you submit is secure. Just be sure to follow these 3 easy steps: 1. Buy from merchants you know you can trust. What makes a merchant trustworthy? Guarantee: Rubber Ducky offers a Hassle Free refund or replacement guarantee on every product sold. Easy access: If you have any questions regarding your Rubber Ducky purchase, please contact us via e-mail, or call us at 888-417-1375 or 210-599-1109. 2. Make sure the sites you buy from use secure commerce technology. At Rubber Ducky, security is provided by the best net commerce technology available. We use SSL (Secure Socket Layer), allowing our customers the strongest protection available. All sensitive information you enter during the checkout process, including credit card information, is encrypted while traveling the Internet. *You will know your transaction is secure when a "complete key" icon appears in the lower left-hand corner of your Netscape Navigator screen, or a "lock" icon appears in the lower right-hand corner of your Internet Explorer screen. For AOL users, a "lock" icon appears in the lower left-hand corner of your browser. You can also see that your page is secure if the browser window address is "https:", s stands for secure. NOTE: E-mail is not secure. Please remember, your e-mail correspondence should never include sensitive information you would not like to share with the general public as e-mail is never a secure environment on the Internet. 3. Keep records. When you purchase a product and check out, print the screen so you have a paper record of your purchase. It will be invaluable if you ever need to contact Customer Service. |
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Please email us about our wholesale program. We wholesale the following products
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customer service & contact info email coupons affiliate & wholesale program © 2004-2007 Rubber-Ducky Site Map |
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